Refund Policy

1. Our Money-Back Guarantee

At getyour.com.bd, we want you to feel confident about your purchase. We offer a 7-day money-back guarantee on many of our services, allowing you to try our platform without risk. This policy explains when refunds can be issued and which services are excluded.

2. How to Qualify for a Refund

• Timeline: Refund requests must be made within 7 days of the original purchase date.
• Valid Reason: Your request must be based on a verifiable issue with our service, such as:
  • Major service failures that violate our Service Level Agreement (SLA).
  • Ongoing technical problems that our support team cannot resolve.
  • A significant difference between advertised features and what was delivered.
• Official Request: Refund requests must be submitted in writing via email to our support team.

Each refund request is reviewed individually. Requests without sufficient justification may be denied.

3. Important: Services Excluded from Refunds

Due to their nature and the upfront costs involved with registries and service providers, the following services are strictly non-refundable:

• Domain name registrations, renewals, and transfers (.com.bd, .bd, etc.).
• SSL Certificates once they have been issued or activated.
• Custom development, design, or specialized consultation services.

4. Other Conditions Where Refunds Do Not Apply

• Services purchased during promotions, discounts, or bundle deals.
• Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy (AUP).
• Accounts involved in misuse of services or fraudulent payment activity.

5. How Your Refund Is Processed

• Method: Approved refunds will be issued to the original payment method.
• Timing: It may take 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Account Credit: In some cases, we may offer account credit as an alternative to a direct refund.

6. Changes to This Policy

ASTGD reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon being posted on our website.

7. Questions or Refund Requests?

For questions or to initiate a refund request, please contact our support team.

• Email: support@getyour.com.bd
• Website: www.getyour.com.bd

Operated by:
ASTGD
Level 6E, Silicon Tower, Hi-Tech Park, Rajshahi-6201, Bangladesh